Service Objective: service available around the clock
We spare no efforts to perfect our pre-sale, in-sale and after-sale services and focus on every detail from the design stage until the final installation. The aim of our work is your satisfaction.
1. Pre-sale advice: We have a great team of pre-sale consultants, always available to offer you best suggestions with all sincerity.
2. After-sale service: All customers’ complaints are taken seriously and discussed with respective departments if necessary. The reply to the complaints will be sent within 1 hour after receiving, and technical staff will be at the site within 24 hours when needed.
3. Quality assurance: Quality is the essence of the product. Company has a complete quality control system to ensure the quality of each product. For any quality problem during the guarantee period, if ascertained due to our fault, we will fully accept the liability according to terms of the contract. For products out of guarantee period, we try our utmost to provide necessary assistance.
4. Quality tracing: We keep track of the performance of our products in practical use. Our experts are ready to answer any question you have in the operation. We also offer special training courses for you to get the most out of the products.
5. Other benefits: We provide wearing parts and other accessories accompanied with our products at the factory price. We can send technical workers to help with the installation as you require.
Service Commitment : Whole-hearted support
We adhere to the principle that customer always comes first. Our business is successful only when customers obtain satisfaction from our products and service. Thus we provide a complete chain of service including design, installation, training, technical support and equipment maintenance, to make our customer feel the comfort.Specifically, We always think for the sake of customer and suggest to them the most suitable solution, which operates with high efficiency and costs as little as possible.
We carefully consider every complaint made by our customer. A customer’ complaint is the most valuable gift, telling us what needs to be improved so we can create a better service.
We firmly hold the belief that only when we create more values and benefits for customers do we win customers’ trust. We offer free training courses, help with installation of the equipment etc. In conclusion, we ensures great business success for our customer.
Each deal is not only a simple buying act, but also an exchange of heart. We sincerely hope our service initiates an impressive, cohesive and innovative image in customers’ heart.
Our service and support is the best. Before, during and after the sale, you can count on the experts at Shanghai Shibang Minerals to provide the best service and support in the world - all over the world. You can count on us to help you make sure it is the right equipment for your precise needs.
In the design stage, we look at variables such as ore characteristics and properties, physical space limitations, size of ore body - even your financial situation - just to name a few. Once you make your purchase, you will be linked to the after-sale department Shanghai Shibang will give you immediate access to the right parts, in stock, and delivered promptly. If you have questions, a trained service analyst is always standing by - over the phone or in person - ready to analyze your needs and recommend a complete, long- term, cost-effective solution.
We even offer training courses to help you get the most out of your system. Over the years, thousands of crushing professionals like you have benefited from the wide variety of seminars we offer. Do you have special training needs ? Tell us - and we will create a unique training session just for your company.
How to find us
Address : No.416 Jianye Road,South Jinqiao Area,Pudong New Area, Shanghai, China